Refund/Return Policy

Return & Refund Policy – Boyiday

At Boyiday, we want you to feel confident when shopping for women's fashion. If a purchase does not meet your expectations, we are here to help. Please review the following policy for information about return eligibility, refund processing, exchanges, and how to contact our team.

1. Return Eligibility

To qualify for a return, items should meet the following requirements:

The return request is submitted within 30 days of the delivery date.
The item is unworn, unwashed, unused, and in its original condition.
Original tags, packaging, and included accessories are retained where applicable.
Proof of purchase, such as your order number or receipt, is provided.

Certain products may be excluded from return where permitted by applicable law. These may include:

Items clearly identified as Final Sale at the time of purchase.
Customized or personalized products that were made to your specifications.
Items that cannot reasonably be returned for hygiene reasons after being opened or used, where such exclusions are permitted by law.

Nothing in this policy limits any mandatory consumer rights you may have under applicable law.

2. How to Request a Return

To begin a return, please follow these steps:

Email our customer service team at service@boyiday.com with your order number and the reason for your return.
Wait for our team to review your request and provide return authorization and instructions, including the appropriate return address.
Pack the item securely and send it using a shipping service with tracking.
Keep your tracking details and proof of shipment until your return has been resolved.

Please do not send items to an address that has not been confirmed by our team.

Unless the return is due to a defective, damaged, or incorrectly supplied item, return shipping costs are generally the customer's responsibility, subject to applicable law and any terms communicated at purchase.

3. Refunds

After your returned item arrives, we will inspect it and notify you whether the refund has been approved.

If approved, the refund will generally be issued to your original payment method within 5–7 business days. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

If a refund cannot be issued to the original payment method, we will contact you to discuss an appropriate alternative, subject to applicable law.

Any refund deductions or exclusions will be applied only where permitted by applicable law and the terms applicable to your purchase.

4. Exchanges

If you would like a different size, color, or style, please contact us at service@boyiday.com before sending your item back.

Exchange requests depend on product availability. Our team will explain the available options and provide instructions if an exchange can be arranged. If the requested replacement is unavailable, we can discuss other options in accordance with our policies and applicable law.

Unless otherwise agreed, exchanges follow the same return requirements described above.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at service@boyiday.com.

Please include your order number, a brief explanation of the issue, and clear photographs showing the item and the problem, where possible.

We will review the information and advise you on the next steps. Depending on the circumstances and applicable law, the resolution may include a replacement, refund, or another appropriate remedy. Where the issue is our responsibility, we will provide instructions for return shipping without charging you return shipping costs.

Your statutory rights regarding defective or incorrectly supplied products remain unaffected.

6. Delayed or Missing Refunds

If you have been notified that your refund has been processed but it has not appeared in your account, please:

Check your bank account or payment provider's transaction history.
Contact your card issuer or bank to ask whether the refund is still being processed.
If the refund remains missing, email us at service@boyiday.com with your order number and refund details.

We will review the available information and help you determine the next steps.

7. International Returns

For orders delivered outside the United States, customers are generally responsible for return shipping costs, customs charges, duties, and taxes associated with a voluntary return, where permitted by applicable law.

If an item is defective, damaged, or incorrectly supplied, please contact us before arranging shipment so we can provide appropriate instructions.

For international returns, we recommend using a shipping service with tracking and retaining your proof of shipment until the return has been completed. Any applicable customs documentation should accurately describe the returned goods.